Refund and cancellation policy

Last updated: 24 October 2026

When we refund in full

A card you paid for doesn’t generate or won’t download.
You were charged twice for the same thing.
We can’t deliver an AI family video you paid for.
We can’t make the video of a video invite you paid ₹99 for.
You ask for it before the first video of your business video pack has started to be made.

How to ask

Email [email protected] within 7 days of your payment. Include the link to your card, or the Razorpay payment ID from your receipt, and tell us what went wrong. For an AI family video, include the order number shown on your private video page (the link we gave you after payment); for a business video pack, its pack number from its private page.

How you get the money back

Approved refunds go back to the way you paid (your UPI account, card or bank) within 5–7 working days. A refunded AI family video order shows as refunded on its private video page.

When we can’t refund

Once an AI family video has been delivered (it is ready to watch on your private video page) or a business greeting pack has been delivered, it can’t be refunded.

A business video pack can’t be refunded once its first video has started to be made, which is usually within minutes of payment. If a video in your pack can’t be made, our team makes it again and adds it to your pack.

Cancellation

There are no subscriptions, so there is nothing to cancel. Each payment is for one card or one order.